Our support capability backs up our full spectrum of service offerings, ensuring that for everything we are delivering for you we can continue to provide a quality of support to continue beyond our initial involvement. We have a support ticketing system which means we log every query or incident that we get, whether this is via phone, e-mail or our online support portal, and this will ensure appropriate tracking and activities take place until you are comfortable it has been dealt with to your satisfaction.
In addition to our other services, we offer full hardware and software support as a standalone service to new and existing clients. From your initial contact with us, we will look to understand your existing environment and your future needs. We have qualified experience in a wealth of hardware and software platforms, with Microsoft Windows, very much, as our platform of choice.
Empresa is able to deliver a wide spectrum of support services that includes setting up office networks, upgrading software, troubleshooting hardware problems and other related assistance.
Working with you...
As a company, it is crucial that your IT components run smoothly. That is why Empresa offers a variety of support packages. You will have both on-site and off-site support that allows our technical staff to troubleshoot any setbacks that you are undergoing.
Our objective with our support contracts is to define something that is able to satisfy your particular needs, formulating a package that helps you in both a re-active and pro-active capacity
The amount of support you require can be negotiated upon taking up this agreement so that you can choose exactly what is right for your business.
Since launching the company in 1999 we have established solid relationships with a number of suppliers, enabling us to leverage from this relationship longevity to get access to a reliable source of hardware and off the shelf software at competitive prices.
Because of these relationships we exploit and benefit from supplier warranties to ensure that our clients are getting the best service via a combination of our maintenance activities and where appropriate the product manufacturers themselves.