SUPPORT

Support capabilites to back up our services portfolio...

internet, software, hardware, servers, networks, administration
pro-active maintenance contracts, service level agreements...

Support || Empresa

SOLUTION SUPPORT

PROVIDING
ONGOING
PEACE OF MIND

Empresa solution support

Ongoing Relationships

SUPPORTING EVERYTHING WE DO

We see relationships as long term and we don't want to be seen as working with you on a particular solution and let it end there. So let us talk about supporting you into the future as your requirements evolve and change.

HARDWARE & NETWORKS

DESKTOPS/LAPTOPS
SERVERS
NETWORKS

Empresa Hardware and Networks

Infrastructure Support

SUPPORTING YOUR ONGOING DEMANDS

When we provide complete solutions then we appreciate that this will at times include managing everything for you from an IT perspective. So we also get involved in keeping your systems running smoothly, your communications up and running, and aim for your general day to day IT use to be hassle free.

PRO-ACTIVE SUPPORT

CHECKING
MONITORING
ALERTING

Empresa Pro-active support

Pro-active vs. Re-active

MONITORING AND MANAGING YOUR IT 24x7x365 - SO YOU DON'T HAVE TO...

We are firm believers in providing a pro-active support service in preference to that of a re-active one. We want to identify problems before they become critical, and we do this through regular healthchecks and automated monitoring and alerting services.

Hardware & Software Support

Our support capability backs up our full spectrum of service offerings, ensuring that for everything we are delivering for you we can continue to provide a quality of support to continue beyond our initial involvement. We have a support ticketing system which means we log every query or incident that we get, whether this is via phone, e-mail or our online support portal, and this will ensure appropriate tracking and activities take place until you are comfortable it has been dealt with to your satisfaction.

In addition to our other services, we offer full hardware and software support as a standalone service to new and existing clients. From your initial contact with us, we will look to understand your existing environment and your future needs. We have qualified experience in a wealth of hardware and software platforms, with Microsoft Windows, very much, as our platform of choice.

Empresa is able to deliver a wide spectrum of support services that includes setting up office networks, upgrading software, troubleshooting hardware problems and other related assistance.

Microsoft Windows Platforms

Working with you...

As a company, it is crucial that your IT components run smoothly. That is why Empresa offers a variety of support packages. You will have both on-site and off-site support that allows our technical staff to troubleshoot any setbacks that you are undergoing.

Our objective with our support contracts is to define something that is able to satisfy your particular needs, formulating a package that helps you in both a re-active and pro-active capacity

The amount of support you require can be negotiated upon taking up this agreement so that you can choose exactly what is right for your business.


Supplier Relationships

Since launching the company in 1999 we have established solid relationships with a number of suppliers, enabling us to leverage from this relationship longevity to get access to a reliable source of hardware and off the shelf software at competitive prices.

Because of these relationships we exploit and benefit from supplier warranties to ensure that our clients are getting the best service via a combination of our maintenance activities and where appropriate the product manufacturers themselves.

Dell - computers and electronics for business ESET - anti-virus and anti-spyware software Sophos - anti-virus and anti-spam software for businesses
Motorola - PartnerSelect Authorised Reseller
Netgear - Authorised NETGEAR PowerShift Partner


If you wish to contact us, without obligation, we would be more than happy to understand more about your current IT environment and help identify a potential tailored support package for you.